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Terms & Conditions

at Aloha
KVK: 59164808
BTW: NL185456777B01


E-mail us for service or other questions to
E-mail us if you want to sell our jewelry to 
Phone: +316 23931912


  1. General

1.1 The General Terms and Conditions of at Aloha  are valid to all offers, products, orders, agreements and deliveries of at Aloha. When you order an item, you agree to these terms and conditions. Read this carefully before you place an order. If you have any questions about these conditions, please contact us by


  1. Agreement and Order

2.1 The agreement is binding at the time you place an order. At Aloha processes the order after the payment has been received. Until then, at Aloha is the owner of the products. 

2.2 As soon as your order has been processed, you will receive a confirmation by e-mail that the payment has been accepted and an e-mail with the details of your order.

2.3 Pictures and specifications are for indication. All products are handmade and can therefore be slightly different. If a product does not meet your expectations, you can return it (see article 6), but it cannot be a reason to submit a claim. 

2.4 From time to time there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).


  1. Payment and payment methods

3.1 You can choose from 5 different secure payment methods: Creditcard, PayPal, I-deal, Bancontact, SOFORT Banking,

3.2 Please note that although the Websites have been carefully compiled, it is possible that the price information on our Websites contains errors. We reserve the right to cancel your purchase in the event of obvious errors.

3.3 All product prices are including VAT and excluding shipping costs. 

3.4 Credit card details such as credit card number, expiration date, etc., are automatically transferred via an encrypted and secure system to the payment provider, full credit card details are not visible. If you pay with Visa or Masterard there is extra protection through special verification methods (Verified by Visa or Mastercard Secure Code).


  1. Delivery

4.1 Orders placed before 16:00 on workdays will be try send out on the same day.

4.2 Delivery times:
The Netherlands ± 2 business days.
Belgium & Germany ± 5 business days.
Europe ± 10 business days.
World ± 15 business days.

Our deliveries in the Netherlands will be shipped as a mailbox shipping by DHL with Track & Trace. Shipping costs (€4,95) are added during checkout and orders above €70,00 will be shipped for free, Except during sale days. 

4.3 Our deliveries outside the Netherlands will be shipped with PostNL with Track and Trace and to receive this shipment a signature is required. International  shipping costs:



















United Kingdom






Rest of World



4.4 If you have accidentally entered the wrong delivery address, Please contact us as soon as possible. We will try to change the address. When the courier service is already on the way– and therefore additional costs apply – at Aloha is not responsible for these additional shipping costs.

4.5 We always send your order as soon as possible after payment of agreement. At Aloha  always strives to receive your order within the expected delivery time. When this is not possible for some reason (an article is temporarily out of stock or the courier ceases) we will let you know immediately. This can not be a reason to submit a claim. 

4.6 Until the moment of delivery at Aloha is responsible for the order. After delivery, the responsibility is transferred to you. 

4.7 Please note that the delivery times mentioned above are the expected delivery times. In case the order is not delivered within the expected period, it is not possible to submit a claim. We will always make every effort to ensure that your order arrives on time. 

4.8 If an item is sold out it will state "too late" on our website. This item will be restocked as soon as it arrives from Bali. If you have a particular item in mind that you would like to buy please leave your email in the 'notify me when back in stock' so we can notify you as soon as it is restocked.


  1. Trial period

5.1We love to see our customers happy with their purchase. We advise you to check the quality and the number of products within thirty working days. If something is wrong send an e-mail to If at Aloha is responsible for a faulty or wrong product delivery we will provide you with a return label. These are additional shipping costs are for at Aloha’ expense.  


  1. Returns & Exchanges

6.1 You can return you order within 30 days and we will refund the money within 14 business days. Send an email to  about your return and return the order to:


Make sure you include a note with your name, order number, reason of return and IBAN-number.

6.2 The return and Exchange of an article is only possible when the article:
- Is in undamaged state
- Is not worn and/or used
- Includes the original packaging. At Aloha reserves the right to refuse returned items.

6.3 at Aloha only exchange products for customers in the Netherlands. Customers outside the Netherlands can return the order (article 6.1) and can order the right product on our website. We refund the money as soon as we received the return.  

6.4 The costs and responsibility of the return shipment are for the customers account. 

6.5 If goods are used, worn, damaged or incomplete, we have the right to refuse the returned items.

6.6 Refunds take place within 14 working days after receipt and control.


  1. Guarantee

7.1 After the order delivery at Aloha gives a two-month guarantee on the quality of the product. If you are not satisfied with the quality of the product, feel free to send us an email to with pictures of the items. 

7.2 at Aloha  will propose a suitable alternative. We will decide if we will repair the item, replace the item or refund your money. 

7.3 In the case of a refund, the refund will take place within 14 working days after  verification. 

7.4 If we repair or replace the item, it can take up to 14 business days.

7.5 The warranty is not applicable if the product has defects caused by improper use, or if you or others have made or attempted to make changes to the product, or if it has been used in a manner for which the item is not intended. 

7.6 We do not guarantee use marks such as scratches and dents. 


  1. Retail purchases 

8.1 If you bought at Aloha  jewelry in a store the products are property of the relevant store. 

8.2 In case you have a complaint within the warranty time we advise you to contact the relevant store. A proof of purchase is required to handle your complaint. 


  1. Copyright

9.1 All photos and images used by at Aloha  are protected by copyright. Without written permission from us, photographs and images may not be reproduced and used in public. 


  1. Disputes

10.1 All legal relationships are exclusively governed by Dutch law.